It's against the law to sell liquor to customers under 18 years old. It's our policy in store to ask
customers who appear to be 25 years or under to show ID so please don't be offended if we ask you.
Alcohol is sold under the licence no: 30/OFF/0173/2018 Expiry Date: 29th Jan 2021.
For Click & Collect please check individual store Licence details on the tab where you select the pickup store. For any further information please contact us at 0800 Barrel (0800 227735).
R U OVER 18?
To ensure you maximise the convenience of online ordering please remember:
First-time customers to our website may be asked to provide proof of their age, either by sending a copy of their NZ Drivers Licence, New Zealand or Overseas Passport or HANZ 18+ Card to [email protected]. NO OTHER FORMS OF IDENTIFICATION WILL BE ACCEPTED AS PROOF OF AGE. First-time customers may receive a phone call or email from the Big Barrel Online Team to facilitate this process.
Alcohol purchases must be signed for by someone over the age of 18 on delivery. Our staff will insist on age verification if you look 25 years of age or younger, it's a judgement call so please be flattered if they ask, it's not our intent to offend!. Only New Zealand or Overseas Passport, New Zealand Driver's License and Hanz's 18+ Card will be accepted as a valid ID.
In NZ it is against the law to leave restricted goods such as alcohol unattended at an address. Please make sure that someone will be available to take delivery at the requested time because we will not leave it on the doorstep!
Delivery days are Monday to Friday. We use NZ Couriers for our delivery services nationwide. If there is no one available to accept delivery of your order, NZ Couriers have been instructed by Big Barrel to leave a 'card-to-call'.A 'card-to-call' gives you the opportunity to organise a redelivery of your order with NZ Couriers or for you to pick the order up from your nearest NZ Courier depot.
When you checkout you will be asked for your billing and shipping address. Your shipping address determines your freight charge. Mainland North Island and Mainland South Island Freight are $9 per case (12 bottles), $7 for 3-7 bottles and $5 for 1-2 bottles, and for Napier and Hastings, a flat fee of $5 per 12 bottles will be charged. Rural addresses and any other islands (excluding NZ North Mainland and South Mainland) will incur additional freight charges. Please check with us before placing your order if you are unsure of what your freight charges might be.
'Exclusively Online' Deals
Big Barrel reserves the right to offer 'Exclusive Online Only' deals or prices, which are available and advertised on products to be purchased through the website only. Store Managers have the authority to offer these 'Exclusive Online Only' deals or prices at a store level at their own discretion. They may or may not offer such deals due to their own costing and economic factors that vary store to store.
'Available Online Only' or 'Online Only' products are available to purchase through the website only and requires delivery charge paid, as not all products are available in every store location. Customers may liaise with their local store manager to try source 'Online Only' products and request them to be ranged locally. But this is only possible at Store Manager's discretion. if the demand for a product warrants it then we are sure they will try to accommodate your request at their choice.
Pricing & Product Availability Information
We make every effort to correctly display our prices on this website. However, if a price is incorrect we reserve the right not to proceed with your order at that incorrect price. If a product that you have ordered has been incorrectly priced we will call you to give you the option of paying the correct price or cancelling your order. All the prices displayed on this website are in NZ dollars and are inclusive of GST(goods and services Tax) of 15%.
Big Barrel guarantees to honour all our advertised specials(only) across the group. These advertised specials can be found at our website on a separate link here https://bigbarrel.co.nz/en/weekly-ads. Any other promotional pricing online is not applicable to any of our stores in the network. Big Barrel Online holds its own inventory at 1 Durham Ave, Tamatea. This means Big Barrel Online will advertise from time to time specials that are only exclusive and available to customers buying from us online only. Specials that are marked as "Available Online Only" or "Exclusively Only" are strictly limited to Big Barrel Online customers only. Any other Big Barrel Store is under no obligation to price match or range those products as per listing on the Big Barrel Online website. Like any other store in the Big Barrel network, Big Barrel Online also runs its own specials to clear end of the line, ageing stock, or other specials to promote its products. Big Barrel Stores are under no obligation to honour such specials unless they are listed on this link https://bigbarrel.co.nz/en/weekly-ads which will be honoured across the group with some exceptions to the availability of products.
Big Barrel endeavours to ensure all the advertised specials are ranged across all stores. Some exclusions may still apply due to limited stock availability, supplier out of stocks, demographic demand, and may vary for certain products that are only ranged by limited stores. We often use asterisk "*" on our advertised products to highlight some of those products that may not be available across all our stores. Please check carefully and if you have any questions on the availability of a product then please get in touch with us or your local store manager.
General Pricing(Everyday) on Big Barrel Online applies to Big Barrel Online only: As explained above, please note Big Barrel Online operates as a standalone Online E-Commerce Store. This platform provides indicative price points that are based on MRP policy(Maximum Retail Price) which allows most of the stores to price the items in the similar price point range without any obligation to do so. Store Managers may also run additional local in-store promotions that are specific to their store only. Those specials are activated due to local understanding of the market by individual store managers or franchisees. Big Barrel Online or Big Barrel Group holds no responsibility for any such variance in pricing. Similarly, some pricing on items may be higher in stores compared to Big Barrel Online.
Product Range: We try our level best to have all products available across all our stores but this is just not possible. Big Barrel Online carries a huge range of products, which is not possible for all our franchisees/stores to carry due to different demographics, location, store size, store buying power and their other regional target market indicators. Store managers control their own ranging according to their local customer demands, and as per other economic factors.
Store Managers may run further instore promotions which may vary from store to store and region to region. Similarly, their product range may vary from store to store due to the difference in their customer base and demands.
Click & Collect
Want to purchase the stock now and pick up later? Don't want to miss our deals ending today? Big Barrel has got the answer for you! Our Click and Collect option is now available online. You can purchase it now and pick up your order from any of our stores nationwide. We will do our best to get your order ready within six hours of your order (please allow up to 24 hours for any orders placed on a weekend). If you have any questions or queries please either call the store your order was sent to or Big Barrel Head Office on 0800227735. Your electronic confirmation email will tell you both the store and their telephone number. If for any reason something is not possible then we will give you an update and offer substitute options.
If you have any questions, complaints or ranging requirements for your region then please get in touch with us via our 'Contact Us' page on our website or via email at [email protected] and we will do our best to address them.
Payment options at Big barrel online
Big Barrel online provides easy and efficient payment options. There is three payment option available below:
Credit/Debit Card or Account 2 Account Transfer via DPS Link of Payment Express: We accept all major Visa cards, MasterCard, American Express etc. The name that will appear on your statement will be Big Barrel Online
Bank transfer: You can transfer funds straight into our ASB 12-3197-0009693-00 bank account with order number as your reference.
Once you have placed an order on this website the order is final and cannot be cancelled. However, products may be returned to us under the conditions of the Consumer Guarantees Act 1993.
This privacy statement discloses the privacy practices for http://www.bigbarrel.co.nz
Because this web site wants to demonstrate its commitment to your privacy; it has agreed to disclose its information practices.
This website has agreed to notify you of:
What personally identifiable information of yours is collected from you through the website
The organization collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding the collection, use and distribution of the information
How you can correct any inaccuracies in the information.
1. Padda Enterprises Limited collects personal information about you through your use of Padda Enterprises Limited's Web Services through the Big Barrel Online Website, including:
your contact details; and
information relating to your use of the Website and the content you access.
2. You agree that Padda Enterprises Limited may use this personal information to assist Padda Enterprises Limited to provide the Padda Enterprises Limited Services to you, for internal research purposes, to verify your identity, for promoting and marketing other Padda Enterprises Limited products and services to you, and for any other use that you authorise.
3. Padda Enterprises Limited will not sell or allow third parties to access your personal information without your consent. Padda Enterprises Limited releases account and other personal information only when it believes release is appropriate to comply with the law, to facilitate court proceedings, to enforce or apply Padda Enterprises Limited's terms and conditions or protect the rights, property, or safety of Padda Enterprises Limited, its website users, its members or others.
Information Collection and Use
Padda Enterprises Limited trading as Big Barrel Online is 100% New Zealand owned and operated. Padda Enterprises Ltd. is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Big Barrel collects information from our users at several different points on our bigbarrel.co.nz website.
During membership registration, a user is required to give their name, date of birth, email address, contact number and a password. This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). If we have trouble processing an order, this contact information is used to get in touch with the user. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances.
We ensure our products up to the point where they are delivered to your address. We are not responsible for damage or theft to goods beyond this point.
A cookie is a piece of data stored on the end user's hard drive containing information that relates directly to the end user's visit to our website. Any information placed in the cookie is accessible ONLY to Big Barrel, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and state selection from one-page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while on our site. If a user rejects the cookie, they may still browse our site, but the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance the experience on our site and show you the products that your order history indicates you prefer.
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
This website contains links to other sites. Please be aware that Big Barrel is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to [email protected] to our friendly Customer Care representatives with your request and the email address you used to create your account. Every e-mail that we send provides you with the opportunity to unsubscribe from the newsletter service.
Surveys & Contests
From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as geographic region, age level). Contact information will be used to notify the winners and award prizes. Big Barrel may use this information for marketing opportunities if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.
Correcting/Updating Personal Information:
If your personally identifiable information changes (such as your shipping or billing address, your preferred credit card, etc.), you can add new information or delete any addresses or credit cards from the My Account™ page, located on the left-hand menu, once you have logged in. Of course, if you prefer the personal touch, we offer live one-on-one help by phone at 0800 227735, where a cheery voice will be happy to help.
Notification of Changes
1. Padda Enterprises Limited will use its reasonable endeavours to ensure the availability of the Website and the Big Barrel Online Services, subject to any downtime required for maintenance. However, Padda Enterprises Limited takes no responsibility for any system unavailability or for any loss or damage that is suffered as a result of the Website or Padda Enterprises Limited Services being unavailable for any reason. Padda Enterprises Limited does not warrant that the Website or the Padda Enterprises Limited Services will be uninterrupted or error-free, or that the Website will be free from viruses or other harmful content. Further, Padda Enterprises Limited is not responsible or liable for the corruption of any data or information submitted via the Website or held by Padda Enterprises Limited.
Big Barrel Online Terms and Conditions (The Legal Jargon!)
3.1. The following definitions apply to these terms and conditions:
'Customer' means a person who applies for permission to order goods via this website.
'Service' means the delivery of goods from Big Barrel's physical stores in response to orders placed by registered Customers via this website and in accordance with these Terms and Conditions.
2.1. Terms and Conditions binding
The Customer, by applying for permission to order goods via this website, or by placing an order via this website, represents that he/she has read, understood and accepted these terms and conditions and those elsewhere on this website and agrees to be bound by them.
2.2. Modification of website
Big Barrel may at any time, modify any of the material contained on this website, including these terms and conditions, without prior notice. Notification of such modifications will be posted on this website. Continued use or the placing of an order by the Customer after a notification is made constitutes acceptance by the Customer of the modifications.
3.1. Service as is
The Service is provided as is, and Big Barrel disclaims ALL warranties and conditions, whether expressed or implied with regard to this site and/or any associated sites and/or any associated stores and/or any other service, including but not limited to delivery, including any implied conditions of merchantability, fitness for a particular purpose, title and non-infringement.
3.2. Changes to Service
The Customer understands that Big Barrel and its employees or agents may, at any time, for any reason and without notice make improvements and/or changes to the Service whether online or in relation to any service related to this site.
3.3. Termination of Service
Big Barrel reserves the right, and has absolute discretion to, at any time and for any reason whatsoever, terminate all or part of any service supplied by Big Barrel and/or its agents and/or its delivery persons to any Customer, with or without notice, effective immediately.
4.1. Customer information and privacy
4.1.1 Sufficient information must be supplied in applying for registration, it is the Customer's responsibility to supply Big Barrel with sufficient personal information. Big Barrel is entitled to deny an application for registration due to insufficient information supplied by the Customer, where Big Barrel considers such information is important and is reasonably obtainable by that Customer.
4.1.2 Collection of information from other sources - The Customer hereby authorises Big Barrel to access any personal information about the Customer from any source including but not limited to: · The Customer; · The Customer's present bank and/or financial institutions (for the sole purpose of ascertaining creditworthiness; · Credit referral agencies (for the sole purpose of ascertaining creditworthiness); Other suppliers of products and services (in relation to business customers only); People or companies who are or have been associated with the Customer, with the Customer's consent.
4.1.3 Use - Any information collected by Big Barrel will be used to determine or confirm Customer details and/or to ensure that the Customer's application is satisfactory to Big Barrel.
4.1.4 Access/Disclosure - The Customer authorises Big Barrel's employees, agents, suppliers or delivery people for the purpose of the performance of the Agreement to access any information supplied by the Customer or collected by Big Barrel and accepts that such information may be forwarded on to a credit reference agency.
4.2.1 Confirmation Big Barrel will advise the Customer of whether or not their application has been accepted.
4.2.2 Right to refuse registration Big Barrel has the right to refuse registration of a Customer or terminate the registration of a Customer at its sole discretion and for any reason whatsoever. The Customer acknowledges that Big Barrel is not obliged to disclose the reason for any such refusal or termination.
4.2.3 Validation of credit card required- Acceptance of any order placed through this site is conditional on validation of the Customer's credit card number and approval of the purchase amount by the card issuer.
5. Customer's Passwords
5.1. Customer to receive password= Where the Customer's application for registration is accepted by Big Barrel, the Customer shall choose a password that must be used when placing orders.
5.2. Customer to keep password confidential - The Customer is solely responsible for maintaining the confidentiality of the Customer's password. The Customer must not disclose the Customer's password to any third party at any time for any reason whatsoever. If the password is disclosed to any third party at any time for any reason, then the Customer is liable for any consequences. The Customer undertakes to notify Big Barrel of any such disclosure and arrange to alter the password immediately.
5.3. Customer liable for orders - The Customer is liable for every order made through or in relation to this website using their password and/or account.
5.4. Customer to indemnify Big Barrel - The Customer indemnifies Big Barrel Group and their agents against any claims or damages arising from the misuse of the Customer's account whatsoever.
6.1. The timing of delivery Big Barrel will endeavour to deliver all normal orders within a reasonable time. However, the Customer accepts that delays may arise in some circumstances, for instance where credit card details or delivery details are incomplete or incorrect, where credit card authorisation is refused, or where the order includes unusual requests.
6.2. Identity check of the recipient - The Customer warrants and understands that it is the Customer's responsibility to establish that the person or persons receiving the goods (the Recipient) shows current identification of the Recipient to the person or persons delivering the goods. The identification must be the Recipient's Passport, New Zealand Driver's License or Hanz 18+ Card. NO OTHER FORMS OF IDENTIFICATION WILL BE ACCEPTED AS PROOF OF AGE.
6.3. Where this information is not available on one piece of identification, further identification must be provided by the Customer to fulfil the above requirements.
6.4. Non-delivery - If the goods cannot be delivered for any reason, such as the Customer failing or refusing to accept the goods, or the Recipient failing to produce adequate identification, the goods will be returned to the store that is the origin of the goods and held for the Customer to collect. The Customer must, at the customer's expense, collect the goods within one week of the attempted delivery.
6.5. Obligations complete on delivery Big Barrel is deemed to have fulfilled its obligations upon delivery of the goods.
7.1. Exclusion of certain warranties etc. Big Barrel expressly excludes all expressed or implied warranties, descriptions, representations, statements and advice, other than those provided in the Consumer Guarantees Act 1993, given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise. Big Barrel shall not be bound or responsible for any such unauthorised: warranties; and/or descriptions; and/or representations; and/or statements; and/or advice, made by any of its employees, agents, suppliers or delivery people, whether made in good faith or otherwise.
7.2. Consumer Guarantees Act - Where the Customer is not a Consumer as defined in the Consumers Guarantees Act 1993, or where the Customer holds him or herself out as acquiring the goods for the purposes of business then the provisions of the Consumer Guarantees Act 1993 shall not apply.
7.3. The risk to pass to Customer - The Customer accepts and acknowledges that regardless of any advice given by an employee, agent, supplier or delivery person, that upon acceptance of the goods by the Customer, all risk in the goods passes to the Customer.
7.4. Product Liability - Big Barrel excludes all liability against any damage and/or injury and/or loss arising directly or indirectly from any defect in or non-compliance of the goods. The Customer acknowledges and accepts that any damages for any other breach of Big Barrel's obligations shall not, in any event, exceed an amount equivalent to the price of the goods.
7.5. Customer's agents and third parties - The Customer accepts and acknowledges that Big Barrel is not liable or responsible for any damage and/or injury and/or loss arising from the Customer's servants, agents, buyers or any other persons.
7.6. General disclaimer - Notwithstanding the above paragraphs, shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising out of use of this website or the Service.
8. Force Majeure
8.1. Big Barrel shall be under no liability - to the Customer in respect of anything that, if not for this provision, would or might constitute a breach of this Agreement, where this arises out of circumstances beyond the control of Big Barrel, including but not limited to acts of God; natural disasters; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage.
9. Entire Agreement
9.1. These terms and conditions constitute- the entire agreement between Big Barrel and the Customer and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing, relating to this website or the Service, with the exception of the Big Barrels Standard Terms and Conditions of Sale which shall remain in full force and effect except where it conflicts with these Terms and Conditions, in which case these Terms and Conditions shall prevail.
10.1. New Zealand Jurisdiction - This agreement and all issues arising from or in relation to this site are governed and shall be construed in accordance with the laws of New Zealand and the parties agree to submit to the exclusive jurisdiction of the High Court of New Zealand.
10.2. Customer to abide by applicable laws - Without limiting the above clause, any Customer placing an order from another jurisdiction thereby represents that their doing so does not breach any law of that Jurisdiction and agrees to indemnify Big Barrels against any action brought by any party in respect of that order.
11. All Rights Reserved
11.1. Big Barrel reserves all rights not expressly granted by this agreement.