Are you over the age of 18?

It's against the law to sell liquor to customers under 18 years old. It's our policy in store to ask customers who appear to be 25 years or under to show ID so please don't be offended if we ask you.

Are you over the age of 18?

yes no

Purchase and Returns Policies

 

Big Barrel Offers you a complete satisfaction as far as the quality is concerned.

Big Barrel Strictly Obeys the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986

Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any good or service ordinarily purchased for personal use.

Product and packing Guarantees.

 If, for any reason, you are not happy with your order or simply find the product is not to your taste, we will replace any unopened bottles with another product or credit your account. If your delivery has been damaged in transit we will replace it for you. Please note that damaged goods must be reported within 24 hours of delivery. If your order has been packed incorrectly and is not what you have been invoiced for, we will put it right for you. Please note that packing errors must be reported within 24 hours of delivery. If you receive faulty product we will replace it for you or credit your account.

Return Policy:

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.

If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 24hrs of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 30 days of the date that you notified us of your intention to return the product(s).

Please note that product images on the website are intended for illustrative purposes only and may not be exact representations of the items in stock. Please also be aware that batch numbers, vintages and bottling dates may be subject to change.For more information about the product please feel

free to e-mail us on sales@bigbarrel.co.nz