It's against the law to sell liquor to customers under 18 years old. It's our policy in store to ask customers who appear to be 25 years or under to show ID so please don't be offended if we ask you.
Delivery Options at Big Barrel Online
Big Barrel Online offers a quick and reliable delivery service.
When you checkout you will be asked to select your delivery address. This determines your freight charges automatically. Freight charges for mainland North Island and mainland South Island are as below:-
$9: Covers a case of 12 bottles or upto 18KG
$7: Covers between 3-7 bottles or upto 10KG
$5: Covers between 1-2 bottles or upto 5KG
Freight will be charged as per number of bottles in any order in Spirits and Wine Categories and it will be charged by weight for Beer and RTD's. Some items may be charged differently at our discretion. We reserve the right to review the freight charges from time to time. Rural areas may attract additional freight charges not charged at checkout.
Free Shipping for orders over $500 for Wine and Spirits:
For any orders over $500, no shipping fee will be calculated by the website. However, this limited time offer will only apply to orders that contain strictly only wine and spirits products. For any orders placed that contain beer or RTD products, one of our Big Barrel Support Team will contact you to calculate the shipping charges, which will need to be paid before the order will be shipped. This limited time offer does not apply to rural addressses, or deliveries to outlying islands (Waiheke Island, Chatham Islands, Stewart Island etc.)
For Napier and Hastings City areas a flat fee of $5 per 12 bottles or upto 25KG will be charged. Rural areas may attract additional freight charges.
We ship our orders using NZ Couriers, and as such, we are held to what NZ Couriers determines as a rural address. Our website is currently not set up to calculate rural delivery costs, so deliveries to rural addresses will incur extra delivery costs.
We do offer bulk delivery options. Please contact us for your bulk requirements and one of our sales representative will be more than happy to assist.
Delivery Time Frames:
We endevour to have all orders placed during working days delivered within 2-7 working days. After hours, weekend, or orders for rural areas may take upto 3-9 working Days. Saturday deliveries can be arranged by contacting us via email or phone.
Punctuality of Service:
Please note that although we endeavour to provide fast and effecient service we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions, or for other reasons beyond our control. If your shipment is delivered unacceptably late after having been collected from us on time by our agent then we may try to secure a refund where appropriate or possible.
We take pride in packing your orders to ensure that it arrives in perfect condition. Unfortunately, there are times when parcel incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery we request that you refuse the parcel. Just tell the courier to returns the goods back to sender. In that case we will re-send the same order with in 24hrs of confirmation from courier about the damage.
Authority to Leave:
Unfortunately, because all our parcels contain alcohol, we cannot give the couriers 'Authority to Leave'. We have asked that the courier company leaves a 'Card to Call' if no one is home - this leaves the customer free to rearrange a redelivery or choose to pick up their parcel from the nearest NZ Courier depot.
Out of Stock Items:
There may be occasional out of stock issues from our suppliers due to various reasons out of ours or our suppliers control. In such cases we will contact you with in 48 hours of placing the order except weekends where it may take upto 48hrs. We will either refund you those items in full or substitute them with something else upon your approval.
To know more about our Shipping options please contact us via email at firstname.lastname@example.org or give us a call on 0800 BARREL(0800 227735).