Welcome to Big Barrel Mates Club!
Being our Mate has a number of benefits that are specifically chosen for our Mates only, and will not be available to other shoppers.
Our Mates will have special access to a wide range of complimentary member-exclusive instore deals, rewards and Mates Club only offers. Mates will:
Have special access to Tasting Nights
Be the first to know about new products and launches
Receive special Bonus Point™ offers
Receive 1 Mates Club Reward Point for every $25 spent.
Receive special Mates Club Pricing on specified products
Sound good? It's also 100% free!
It only takes 30 seconds to become our Mate. Sign up at any Big Barrel Store or online at www.bigbarrel.co.nz
Sign Up to become our Mate!
To sign up to become our Mate, all we require is your full name, email, birthdate, address and contact phone number. You must also subscribe to our Newsletter so you wont miss out on any of our special Mates Club offers!
1. Within these Terms and Conditions:
a. Big Barrel refers to Big Barrel Group Limited and all Big Barrel Liquor Stores nationwide, including Big Barrel Online.
b. Mates Club refers to the Big Barrel Mates Club Loyalty® Programme.
c. Loyalty Programme refers to the Big Barrel Mates Club® Loyalty Programme.
d. Big Barrel Online refers to the Big Barrel Online Website Store
e. Mates Club Price refers to the special prices given on products that are
exclusive to the Members of the Big Barrel Mates Club® Loyalty Programme.
f. Mates Club Rewards Points or Rewards Points refers to a type of point that can be earned exclusively by members of the Big Barrel Mates Club® Loyalty Programme by purchasing products from Big Barrel Stores or Big Barrel Online (explanation below under ˜Mates Club Reward Points, Bonus Points and Reward Vouchers™- Point 1.).
g. Mates Club Bonus Points or Bonus Points refers to a type of point that can be earned exclusively by members of the Big Barrel Mates Club® Loyalty Programme by purchasing products from Big Barrel Stores or Big Barrel Online (explanation below under ˜Mates Club Reward Points, Bonus Points and Reward Vouchers™- Point 2.)
h. Mates Club Points refers to the total points (Reward and Bonus points) combined.
i. Mates Club Rewards Voucher or Rewards Voucher refers to the gift voucher reward, earned when 100 Mates Club Rewards Points are accumulated, which can be then used to purchase products (excluding Tobacco products) via Big Barrel Online or in any Big Barrel Store nationwide.
j. us, we, or our refers to Big Barrel Group Limited.
k. Website refers to www.bigbarrel.co.nz
l. your, you or Mate refers to any person who is a member of the Big Barrel Mates Club Loyalty programme.
Mates Club Loyalty Programme
- You must live in New Zealand to be a member of Big Barrel Mates Club.
- You are required to use your full legal name on all Big Barrel Mates Club registration forms, as well as, and including, your birth date, which Big Barrel reserves the right to request proof of at any time (ID must comply with New Zealand Liquor Law requirements).
- As per the Sale and Supply of Alcohol Act 2012 in New Zealand, all our Mates must be over the age of 18 to purchase alcohol and to join Big Barrel Mates Club. Information on the Sale and Supply of Alcohol Act 2012 can be found here: http://www.alcohol.org.nz/management-laws/nz-alcohol-laws/sale-and-supply-of-alcohol-act-2012
- Big Barrel Mates Club is not available for companies or businesses to purchase goods at an account or trade level.
- Existing Big Barrel Online customers who have already registered with Big Barrel Online will automatically be signed up to the Mates Club. If you would like to opt out of Big Barrel Mates Club please opt out of receiving Big Barrel Newsletters “ which can be done by logging into the Big Barrel website and clicking on the ˜My Account™ tab.
- Your contact details must be kept up to date (email and contact phone number). If your details are not up to date, you may miss out on special deals or rewards, or not receive important information from us. Big Barrel cannot be held responsible in the event that a Mate cannot be contacted due to incorrect or out of date contact details being provided in their account information. You are able to manage your account details on our website once you are logged in and can make changes to your details on the My Account page. You can also contact us on 0800 BARREL (227 735) and our dedicated staff can also help you.
- We reserve the right, without notice, at any time to:
- On grounds that are reasonable, to refuse, cancel or withdraw your Mates Club Membership or Rewards Points.
Reasonable grounds include situations such as:
- Any use, by you, of Big Barrel Mates Club or Mates Club Points in a way that is contradictory to these terms and conditions.
- Reasonable suspicion that you have been dishonest regarding your details in connection with Big Barrel Mates Club including if we suspect that your Mates Club Points have been earned through suspicious or unlawful practices. This may also include falsifying your date of birth.
- If we remove, or cancel your Mates Club Membership in the above situations, you will lose any Mates Club Points you have earned/accumulated and you will no longer be able to earn or redeem any Rewards Points, Bonus Points or Mates Club Rewards Vouchers.
- We retain the right to terminate Big Barrel Mates Club at any time without notice.
Mates Club Reward Points, Bonus Points and Reward Vouchers
- Reward Points - You must spend a minimum of $25 (including GST and excluding any shipping/freight costs) within a single transaction (spend amount) to earn one (1) Mates Club Reward Point subject to these Terms and Conditions. You will receive one (1) Mates Club Rewards Point for every qualifying $25 spend per transaction. Reward Points will not be awarded against transactions that contain tobacco products or tasting event tickets. The transaction will not qualify for Reward Points if it is a transaction being paid for with any type of gift voucher. For example: A $100 cash transaction in store would earn you four (4) Mates Club Rewards Points for that transaction. A $100 transaction online with $7 shipping included will earn three (3) Reward Points as the ˜spend amount™ is only $93. Mates Club Rewards Points are not able to be earnt on Tobacco Products. These products will be excluded from the calculation of points earned per spend amount. The earning rate is subject to change from time to time.
- Bonus Points - Mates Club Bonus Points can also be earned through Bonus Point offers. Mates Club Bonus Points are an exclusive offer to Mates Club members only, to help boost your Points total and are complimentary on top of Reward Points. They simply get you one step closer to a Rewards Voucher! These Bonus Points will be advertised instore and at Big Barrel Online with a start and end date of when they are available to be earned and are subject to change. An example of Bonus points is: Ten (10) Bonus Points for purchasing a specific product within the advertised timeframe, or Double Points Weekend “ where instead of one (1) point earnt for every $25 transaction you will receive two (2) Reward Points for every $25 transaction. Limits may apply.
- For every one hundred (100) Mates Club Points you earn, you will receive a $10 Big Barrel Reward Voucher that can be redeemed via Big Barrel Online or at any of our Big Barrel Stores nationwide.
- Once you have redeemed your Mates Club Points and have received a Big Barrel Reward Voucher, said points will be voided from your Big Barrel Mates Club points balance.
- When using a Reward Voucher you have received by redeeming your Mates Club Points, please note:
- Any tampering or defacing of the voucher will make it invalid.
- Mates Club Rewards Vouchers can only be redeemed once to purchase products for the amount shown on the voucher.
- Mates Club Rewards Vouchers are only valid for 6 months after the date they are issued. Reward Vouchers are generated automatically online as soon as one hundred (100) Mates Club Points have been accumulated and will be emailed to online Mates with a code for redemption. Reward Vouchers can also be issued instore as soon as one hundred (100) Mates Club Points have been accumulated. Reward Vouchers can then be used in the very next transaction in store or online.
- Mates Club Reward Vouchers are unable to be exchanged for cash. No change will be given on any purchases that do not equal the voucher amount.
- Big Barrel Reward Vouchers can be used as part payment together with EFTPOS, debit card, credit card or cash instore if you don™t have enough Rewards Vouchers to cover the total balance owing.
- Where a transaction is cancelled or where a refund occurs, any corresponding value of Mates Club Points will be deducted from your Mates Club Points balance.
- Reward Points will not be earned on any portion of a transaction which is ˜cash out™ as ˜cash out™ is not included in the total spend amount.
- Big Barrel reserves the right to change the Terms and Conditions in relation to Mates Club Points, Reward Points, Bonus Points and Reward Vouchers and how they can be issued, at any time. We will endeavour to give you reasonable notice of any such changes prior to them taking place and let you know how this will affect you, if at all.
- Reward Voucher redemption must be made by the Big Barrel Mates Club member it was issued to.
- Big Barrel cannot be held responsible for any loss of Mates Club Points or Reward Vouchers due to any Mates sharing of their own personal details.
- Accumulation and redemption of Mates Club Points and Reward Vouchers is available through any of Big Barrel™s Stores or Online website.
- Mates Club Points cannot be issued or transferred to another Mates Club Member.
- To enquire about your Mates Club Points balance, you can either check instore, online under My Account or simply give us a call on 0800 Barrel (0800 227735).
- A maximum of 20 (twenty) Reward points can be earned in a single transaction.
Mates Club Rewards Points Expiry
- Mates Club Points expire 12 months after they are earned if they haven™t been redeemed into the form of a ˜Reward Voucher. The date your Mates Club Points are earned will be the date of the corresponding purchase.
- Expired Mates Club Points will be automatically voided from your account when they become 24 months old.
- Should a Mates Club Member pass away, any Mates Club Points attached to their membership cannot be transferred to another members account. These points will be voided after 24 months.
Cancelling your Membership
- You may cancel your Big Barrel Mates Club Membership at any time.
- To cancel, either call us on 0800 BARREL (227 735) or via your account page on our website.
- If you inform us that you no longer want to be contacted by us, your Mates Club membership with automatically be cancelled. In the event that this occurs, any Mates Club Points you have earned on your account will be lost and will not be reissued to another Mate. You may still redeem any Big Barrel Gift Vouchers that have already been issued to you.
By providing us with your email address and accepting the Terms and Conditions, you authorise us from time to time, to email you our Mates Club promotions, specials, prize draws, competitions or newsletters to your registered email.
For other elements, such as competitions, instore giveaways or travel prizes, additional terms and conditions will apply.
Big Barrel Mates Club Loyalty Programme, reserves the right to amend the Terms and Conditions, at any time, without notice. Any changes to the Terms and Conditions will be updated here. Continuing to accumulate and redeem Mates Club Points and Reward Vouchers, will be taken as acceptance of the updated Terms and Conditions.
These Terms and Conditions are current as at 26 September 2017. We reserve the right to change these Terms and Conditions at our discretion. We will endeavour to give your reasonable notice of any changes via our website and/or by email. You may cancel your Mates Club membership within the period of that notice or at any other time by contacting us on 0800227735 or by email [email protected]. Where you cancel your Mates Club membership in these circumstances you may still redeem any Reward Vouchers that have already been issued to you. Where we change these Terms and Conditions, an updated copy of them will be available on our website or you may request a copy by telephoning us at 0800227735 or emailing us at [email protected]
Terms and Conditions for Welcome Bonus Points.
By registering for Big Barrel Mates Club, online or instore during the month of October through to 31 March 2018, you will automatically receive five (5) Welcome Bonus Points to kick-start your Mates Club Points accumulation! To receive these Welcome Bonus Points you must register as a Big Barrel Mate with your full name, contact phone number and email, and sign up for our Newsletter (which will alert you to special Mates Club offers!).
Existing online customers are not eligible for the Welcome Bonus Points as they will automatically be signed up as a Big Barrel Mate.